Refund & cancellation policy
Last updated: 29 July 2026
Scope
This policy applies to professional engagements with CloudApp Navigator — procurement audit reviews, vendor integrity checks, tender compliance reviews, and purchase-to-pay walkthroughs. We do not sell physical products or online subscriptions through this website.
Deposits
Engagements typically require a deposit of 30% of the quoted fee to reserve fieldwork dates. The deposit is credited against the final invoice. Deposits become non-refundable once fieldwork has started or once we have incurred non-recoverable travel costs at your written request.
Cancellation by you
- More than 14 days before the agreed start date: full refund of amounts paid, less any documented third-party costs already incurred with your approval.
- 7–14 days before start: 50% of the deposit may be retained; remaining prepaid fees are refunded.
- Fewer than 7 days before start, or after kickoff: deposit retained; work already performed is billed at the agreed daily rates and is non-refundable.
Rescheduling
You may request one reschedule at no charge if notice is given at least 10 days before the start date and a new window within 90 days is agreed. Later or repeated reschedules may incur a rescheduling fee of up to 15% of the engagement fee to cover planner and reviewer recommitment.
No-shows and access failures
If key contacts are unavailable or document access is not provided on scheduled fieldwork days, those days remain billable. We will attempt to rebook within the same engagement window where possible.
Work already started
Time spent on scoping, sample design, document review, interviews, and drafting is chargeable. Partial refunds, if any, apply only to unused prepaid amounts after deducting work performed and non-refundable costs.
Materials and third-party costs
Approved travel, courier, translation, or room hire booked for your engagement are non-refundable once purchased. We will seek your approval before incurring such costs beyond a nominal threshold stated in the engagement letter.
Refund method and timing
Approved refunds are returned by the original payment method where possible, or by bank transfer to the paying entity. Processing typically takes 10–15 business days after we confirm the refund in writing.
Our cancellations
If we must cancel for reasons within our control, you may choose a full refund of amounts paid for undelivered work or a new schedule at no extra fee.
How to request a refund
Email hello@cloudappnavigator.digital with your engagement reference, reason, and preferred contact. Phone: +88622247116822452216. Address: No.3,Alley23,Lane8YounHoRd.TaipeiHsien.
Exceptions
Mandatory consumer protections under Taiwan law, where applicable, take precedence over this policy. Engagement letters may set additional commercial terms for multi-entity or multi-site reviews; where they conflict, the signed letter controls for that engagement.